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When I need to call back in, I now have two additional pieces of information that I can take into the negotiation process based on this statement form the CSR: “The Internet Code is only good for 6 months.

If you've ever had a frustrating experience with an Amazon chat support worker you'll sympathize with Chris Williams. YOU SUGGEST I DELETE MY EMAIL (HOW THE HELL DOES THAT HELP?

Unfortunately, the Amazon worker on the other end of the chat appeared to not understand English. In the end, Williams became so angry he posted the entire chat transcript online (see below). farah:okay..please give me another moment again..okay? Me:you understand the problem i am having or is this a lost cause?

Williams told Hacker News he spent nearly an hour with "Farah," trying to explain the problem. In an effort to see whether Amazon chat support is really that bad, Business Insider engaged an Amazon worker in a chat this morning under the pretext of seeking a job at Amazon. can you please just let me know if this is a problem you can help resolve? For your protection, do not respond to it, and do not open any attachments or click any links it contains okay?

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.[XXX-XXX-XXXX] farah: I do apologize that this is taking time than usual however, let me go ahead right now and will look for another available rep to call you.