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If npower, your bank or building society makes a mistake with your payment, you're also guaranteed a full and immediate refund from your branch of the amount paid. Automatic refund: Given on credit balances at time of annual review based on actual reading (which may be a customer's own reading supplied to us) and where the credit is over £60.

If you take both fuels from npower, we'll use any credit on one fuel account to clear a debt on the other fuel before any refund will be made.

Please remember, if you decide to leave us or stop meeting the conditions of the discount, e.g.

you stop paying by Direct Debit, you’ll move on to the non-discounted version of our Standard tariff, you won’t receive your discount and you may find your monthly payments haven’t covered the energy you’ve used.

If this happens, we'll give you at least 30 days notice that your standing charge will increase. Your monthly payment amount Any product or payment discounts you’re entitled to will be built into your monthly payment amount.