While chatbots have existed for years without going mainstream, several global trends are making 2017 the year of chatbots: Mobile messengers such as Facebook Messenger, Whats App, We Chat and other have become the preferred means of communication on mobile devices.
Whats App has reached more than a billion of monthly active users, Facebook Messenger — 900 million, We Chat — almost 700 million (source: statista.com).
“We’re in the midst of a once-in-a-decade paradigm shift.
Messaging is the new platform, and bots are the new apps.
As a result, it is now possible to develop and release approved bots in Facebook Messenger, Skype, Slack, Telegram and some other popular messengers (“approved” refers to the fact that before April 2016 it was possible to attach a bot to a user account in Facebook Messenger but this was violating the Facebook Messenger’s Terms & Conditions).