As good as Google's chatbot seems, the company hasn't let anyone outside the company play with it. Maybe we just want to get things done without too much talking.
And training such bots relies on data that's harder to come by than you might think. "Even if the technology is real, it's not the best consumer experience," Hadzaad says of conversations with business bots.
After all, how often will people use it if it doesn't really work?
"What kind of data are they really going to collect?
Google's tool gives itself a margin for error.